Refund policy
At AllWorks, many of our products are custom-made, personalized, or produced to order. Because of the custom nature of our products, please review our policy below before placing your order.
Custom & Personalized Orders
Custom, personalized, made-to-order, and team store items are generally non-refundable and non-returnable unless there is an error caused by AllWorks LLC or a defect with the product.
This includes items customized with:
- Names
- Numbers
- Logos
- Custom text
- Team designs
- Business branding
- Personalized artwork
Order Approval & Customer Responsibility
Customers are responsible for reviewing all order details, spelling, sizing, colors, and customization information before submitting an order.
AllWorks is not responsible for customer-submitted errors including:
- Misspelled names or wording
- Incorrect sizing selections
- Incorrect shipping addresses
- Uploaded artwork quality issues
- Customer-approved design errors
Colors & Product Appearance
We do our best to accurately represent colors, sizing, placement, and product appearance in listing photos and mockups. However, slight variations may occur due to:
- Screen/device settings
- Material differences
- Production methods
- Lighting in photos
- Product availability or brand substitutions when necessary
Refunds & Replacements
If there is an issue caused by an error on our end or a product defect, please contact us within 5 days of receiving your order. We may request photos of the item and packaging in order to review the issue.
Approved resolutions may include:
- Replacement item
- Store credit
- Partial refund
- Full refund when appropriate
Cancellations
Because many orders begin production quickly, cancellation requests are not guaranteed once an order has been placed. If a cancellation request is approved, a 10% cancellation/restocking fee will be deducted from the refund amount.
Shipping Issues
AllWorks is not responsible for shipping delays caused by USPS, UPS, FedEx, weather, holidays, or other carrier-related issues once a package has been shipped.
If a package arrives damaged or appears lost in transit, please contact us so we can assist with the shipping claim process when possible by emailing support@allworksllc.com.
Questions
If you have questions about a product, customization method, sizing, turnaround time, or design before placing your order, please contact us by emailing info@allworksllc.com. We are always happy to help make sure you are ordering the best product for your needs.